Frequently Asked QuestionsHere are a few questions residents often ask about our housecleaning services.
Why should I select Swept Away as my housecleaning service?
Swept Away has cleaned thousands of homes since 2010 and services hundreds of recurring clients each month. With our hands on management style and commitment to quality assurance, you can rest assured that our house cleaning standards are followed meticulously by our long time employees, who all care about the quality of the work they do in your home. We are continuously improving of all our procedures and policies to ensure that we are the best on the market. Our dedication to customer service, professionalism, and a job well done has given thousands of clients peace of mind that they work with a trustworthy and dependable cleaning service.
What is Swept Away’s hours of operation?
Our normal hours of operation for residential cleaning are Monday through Saturday, from 7:00 am to 4:00 pm each day. We accommodate alternate days and times on a case by case basis. Commercial cleaning services can be done before, during, or after business hours.
How do I schedule an appointment?
You may schedule an appointment with Swept Away via telephone, email, or by using Genbook.
I am looking at Genbook and it says you are booked for an entire month! Do I have to wait one month?
No! Genbook is designed to provide an easy and hassle free forum to schedule your appointment. However, we only allow a certain number of appointments on Genbook so that we can maintain control and flexibility over our schedule. If you do not see anything on Genbook that fits your needs, please shoot us an email or call us to schedule!
Is Swept Away insured and bonded?
Yes, Swept Away carries full coverage for items that are broken or damaged by our employees. All employees are bonded for your peace of mind. However, we take pride in the fact that we have never had a reason to use either!
What happens if one of Swept Away’s employees has an accident in my home?
An accident or injury in your home during housecleaning time is covered under our workers’ compensation program and does not involve the homeowners insurance in any way.
Do I have to be home when you clean?
Only if you wish to be home. The majority of our clients provide us a key or access codes (i.e. front door and garage) for our cleaning teams to use. All keys are identified by a code without a name or address attached to it. They are kept in a secure locked space in our office. If you do not feel comfortable providing a key, we are happy to arrange your cleaning at a time that works for you!
Does Swept Away offer carpet cleaning?
We offer carpet steam cleaning. If you have heavily soiled carpet, we suggest you hire a vendor that specializes in carpet cleaning and repair. Please contact us if you need a referral!
Do you bring the cleaning supplies and equipment?
Absolutely! We will have everything that we need! However, if you have preferred cleaning products that you would like to provide – we would be happy to use those as well!
How do I pay?
We accept cash, check or credit card. We ask for payment on the day of service. Cash or check may be left on the counter for our cleaning crew leader to pick up. In the event of a returned check, we reserve the right to assess a $30 fee.
Will someone come to my home to give me an estimate?
We are happy to give you a housecleaning estimate in your home or an approximate estimate via phone or email. Please call the office 301-367-9427 to schedule or submit the form on this site.
Will you send the same cleaning crew each time?
We make every attempt to send the same cleaning crew, however we may have to switch personnel in the event of an illness, vacation, or if you request a change in schedule. If we send a substitute, you can be assured that we are sending a skilled, trained employee with any unique specifications for your home.
What should I do before you arrive?
Please remove any items that may delay our cleaning personnel in the cleaning of your home. This will maximize efficiency and minimize the time we spend cleaning your home.
Your children are your treasures and for their safety, we ask that they be supervised during our visit. Even though we use environmentally safe products and equipment, we don’t want accidents harming your precious treasures.
We know also that your pets are important members of your family so we ask that you secure them for their safety as well as ours. Unfortunately we are not able to clean up after pets.
Entry into your home is necessary for us to do our work. We ask that we have access through a key or other prior arrangement that has been made with our office. If you have an alarm, we are happy to disarm it with the alarm code you give us or you have to option to leave the alarm off on cleaning day. From time to time, our crews have arrived to find they cannot get into the home or office. We of course pay them for their time and in doing so bill our clients for 50% of the service that would have been performed.
Do I have to tip the cleaners or is that included in the price?
Gratuity is to the discretion of our clients. They are appreciated by our hardworking staff, but never required. Customarily, tips range from 10%-20%. We recommend that you tip based on your level of satisfaction with your cleaning.
What is your cancellation policy?
Any cancellations with less than 24 hour notice are subject to a fee of 100% of the cleaning service. Determination of cancellation fees are to the sole discretion of Swept Away. If you need to reschedule, we will do our best to accommodate your needs.
Does Swept Away guarantee a quality service?
We offer a 100% satisfaction guarantee. We inspect our cleaning work before leaving your house. If, after your inspection, you find our service unsatisfactory, you can contact us within 24 hours so we can correct the issue the next day. We do not provide refunds.
How can I share my experience with Swept Away?
The greatest compliment you can pay Swept Away is a referral! We provide $15 off for every completed referral you send our way. You can also find us on Yelp!, Facebook, and Twitter!
Do you provide laundry service?
Yes! We do not provide in-house laundry service (washing, drying, or folding), but we can pick up your laundry at the time of cleaning and have it done at a local laundromat we partner with. They will wash, dry, and fold everything and we will deliver it back to you. Please contact us for pricing.
Schedule Changes or Cancellations: In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify Swept Away at least 24 hours in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than 24 hour’s notice, a fee of between 50-100% of the charges for that service will be applied. If the scheduled cleaning is not re-scheduled (and skipped) Swept Away may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service.
For our full list of policies please see our Policies PDF
“Swept Away was fantastic! I needed a move out clean very last minute and they came early the next morning. My move out went smoothly and they were good and nice at a reasonable price. Highly recommend!”
Meghan, Washington, D.C.